Tag: Financial Ombudsman Service

The Financial Ombudsman Service (FOS) saw a 92% rise in new complaints in 2012/2013, with 258 cases related to interest rate hedging products (IRHPs) like swaps. However, the FOS can only handle complaints from microenterprises, excluding many small businesses. The FOS also has a £150,000 compensation cap, often insufficient for these claims. The FSA rejected setting up a special scheme for wider IRHP complaints, leaving the FOS as a last resort after bank reviews. Lexlaw advises clients to seek legal help early to avoid limitation issues and ensure full redress.

Swaps Complaints in the Financial Ombudsman Service Annual Review for 2012/2013

The Financial Ombudsman Service (FOS) saw a 92% rise in new complaints in 2012/2013, with 258 cases related to interest rate hedging products (IRHPs) like swaps. However, the FOS can only handle complaints from microenterprises, excluding many small businesses. The FOS also has a £150,000 compensation cap, often insufficient for these claims. The FSA rejected setting up a special scheme for wider IRHP complaints, leaving the FOS as a last resort after bank reviews.

RBS announced a £700 million provision for Interest Rate Hedging Products (IRHP) mis-selling in their 2012 results, a 1300% increase from the previous £50 million. Despite this, RBS downplays its role in the scandal, highlighting court wins and Financial Ombudsman rulings in its favour, which contrasts with the FSA finding over 90% of such products mis-sold. The provision remains inadequate given the scale of affected non-sophisticated customers. Lexlaw advises anyone affected by RBS swaps mis-selling to seek independent legal counsel promptly. [1](https://lexlaw.co.uk/solicitors-london/rbs-announce-results-provision-for-swaps-mis-selling-increased-by-1300/)

RBS Announce Results: Provision for Swaps Mis-selling Increased by 1300%

RBS announced a £700 million provision for Interest Rate Hedging Products (IRHP) mis-selling in their 2012 results, a 1300% increase from the previous £50 million. Despite this, RBS downplays its role in the scandal, highlighting court wins and Ombudsman rulings in its favour, which contrasts with the FSA finding over 90% of such products mis-sold. The provision remains inadequate given the scale of affected non-sophisticated customers.

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Financial Ombudsman Service Consults on Unprecedented Workload

The Financial Ombudsman Service (FOS) is preparing for an unprecedented workload in 2013/2014, driven mainly by 245,000 payment protection insurance (PPI) mis-selling cases. To handle this, FOS plans to increase staff significantly, including 1,000 new case workers and more ombudsmen. It will also raise individual case fees and increase the overall levy to support this expanded operation. Contact Lexlaw for advice on managing claims involving FOS processes and addressing complex financial disputes.

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Financial Ombudsman Service Decision Not a Bar to Further Court Action

A Financial Ombudsman Service (FOS) decision does not prevent claimants from pursuing further court action for additional compensation beyond the FOS award. In Clark v In Focus, the High Court ruled that the Ombudsman’s ruling is not legally binding and does not merge causes of action. This is important for bank swaps mis-selling victims who accepted FOS awards but seek further claims. Contact Lexlaw for expert advice on continuing litigation beyond FOS resolutions.