Category: FOS

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Financial Ombudsman increases award limit to £350,000

From 1 April 2019, the Financial Ombudsman Service (FOS) can make awards against regulated firms of up to £350,000, which represents an increase of 133%. The following award…

Data Protection Act (DPA) Subject Access Request (SAR) to Obtain Personal Data Held by RBS GRG, Promontory, Mazars, the FCA and the BBC

In 2014, Promontory Financial Group and Mazars were appointed by the FCA to prepare an independent skilled persons report into RBS Global Restructuring Group’s conduct, which was produced…

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Swaps Complaints in the Financial Ombudsman Service Annual Review for 2012/2013

The Financial Ombudsman Service (FOS)  was set up under the Financial Services and Markets Act 2000 to resolve individual disputes between consumers and financial businesses. It has just published its…

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Financial Ombudsman Service Consults on Unprecedented Workload

The Financial Ombudsman Service (FOS) is consulting on its proposed plan and budget for 2013/2014. The plans would make the FOS larger in terms of staff numbers than…

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Financial Ombudsman Service Decision Not a Bar to Further Court Action

High Court ruling in Clark v In Focus  of assistance to complainants who have accepted a decision via the Financial Ombudsman Service; ruling determines that this in itself…