Category: GRG Review

RBS’ GRG ‘Just Hit Budget’ Memo: ‘let customers hang themselves’

“Rope: Sometimes you need to let customers hang themselves.” A damning 2009 internal memo entitled “Just Hit Budget!” was published on 17 January by the Treasury Select Committee as MPs…

RBS announce GRG Compensation Redress Review Scheme Complaint FCA LEXLAW Solicitors Global Restructuring Group Royal Bank of Scotland

RBS Launches a New Complaints Process and Refund of Complex Fees for SME customers in GRG

RBS has announced, with FCA agreement, (1) a new GRG complaints process, and (2) refunds of some fees paid by SME customers in GRG. LIMITATION WARNING: Businesses that…