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RBS Launches a New Complaints Process and Refund of Complex Fees for SME customers in GRG

RBS has announced, with FCA agreement, (1) a new GRG complaints process, and (2) refunds of some fees paid by SME customers in GRG. LIMITATION WARNING: Businesses that…

FCA Statement on the FCA’s review of Royal Bank of Scotland’s treatment of customers referred to its Global Restructuring Group

This statement provides an update on the Financial Conduct Authority’s (FCA) review of Royal Bank of Scotland’s (RBS) treatment of small and medium enterprise (SME) customers in financial…